Privacy Policy

Learn How We Protect and Use Your Personal Information

Effective Date: 22 April, 2025

At Beatullah Tours UK, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or contact us directly.

1. Who We Are

Beatullah Tours UK is a UK-based travel company specializing in Hajj, Umrah, and Islamic tours. Our mission is to offer safe, reliable, and affordable pilgrimage experiences with transparency and integrity. This policy applies to all services and offerings available on our website and through direct communication.

2. Information We Collect

We may collect the following types of information:

  • Personal Information:
    Your name, email address, phone number, passport details, travel preferences, and payment details when you make a booking or inquiry.

  • Technical Information:
    IP address, browser type, time zone settings, and browsing activity via cookies when you visit our website.

  • Communication Data:
    Emails, phone call records, and live chat transcripts related to inquiries and customer service.

3. How We Use Your Information

We use your personal data for:

  • Processing bookings and payments for Hajj, Umrah, and other travel services

  • Sending booking confirmations, travel itineraries, and relevant updates

  • Providing customer service and support

  • Improving our website, services, and customer experience

  • Sending promotional emails or offers (only if you opt-in)

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Trusted partners (e.g., airlines, hotels, visa processing agents) to fulfill your booking

  • Payment service providers for secure transactions

  • Government authorities if legally required (e.g., for visa or immigration purposes)

  • IT and system administration providers who help us run our business securely

5. Data Security

We take your data security seriously. All personal data is stored securely and access is limited to authorized personnel only. We use industry-standard encryption and secure servers to protect your information.

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Request access to your personal data

  • Ask for corrections to inaccurate data

  • Request deletion of your data (where applicable)

  • Object to processing or request data portability

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at:
📧 info@beatullahtours.co.uk
📞 +442039377854

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